With brand‑agnostic coverage, Parasol stands as your clients’ first layer of protection. Built on OvrC, our support platform delivers reliable oversight and lasting peace of mind.
Become a DealerParasol managed support is designed to elevate the end-user experience, generate RMR, and help you get your life back. With 24/7/365 brand-agnostic coverage built on OvrC, Parasol becomes your clients’ first line of defense—resolving issues quickly, reducing truck rolls, and giving your team the freedom to focus on new installs while you grow recurring revenue.
Enhance your bottom line. Valuable time back for you and your team.
Built on the OvrC platform, Parasol offers powerful remote tools and device‑level insight to resolve issues faster and reduce truck rolls.
All Parasol Agents are full‑time, U.S. and UK‑based experts with deep technical backgrounds.
To effectively sell an ADI Global Protection Plan to your customers, we recommend including it as a standard item with the sale of any residential or commercial display. Include the plan in your bid as an optional add-on for your customers to either accept or decline. Here are some of the key benefits to highlight:
Parasol partners with custom install integrators
Parasol trains Partners on OvrC, ticketing, best practices, etc.
Parasol proactively monitors systems and end-users engage Parasol with technical issues. Parasol also collaborates with the integrator and escalates issues to them when needed.
Parasol has a history of delivering world-class support, as evidenced by a Net Promoter Score of 80 in 2026 YTD
*Extent of support and access varies by device and system type.
AllCall routes your primary service phone line to Parasol so every inbound call is answered live, 24/7/365. It ensures no call is missed while giving your team immediate relief from after‑hours and overflow support.
Essential remote support for connected systems, providing 24/7 phone access and reactive troubleshooting when issues arise. Ideal for customers seeking reliable assistance and foundational system visibility through OvrC-enabled support.
Upgraded support with expanded device coverage, 24/7 email assistance, and Video Assist for a more guided service experience. Designed for customers who want choice in their access to expertise and broader support for their technology ecosystem.
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Our most comprehensive support experience, combining 24/7 phone, email, chat, and text access with proactive system monitoring. Includes ongoing system oversight and scheduled check-ins to help identify and address issues before they impact performance.