ADI Global CA
ADI a Resideo company
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Always On. So You Don’t Have to Be.

Parasol managed support is designed to elevate the end-user experience, generate RMR, and help you get your life back.

Why Choose Parasol?

Uninterrupted Service

Rest easy. We’re always awake.

Powered by OvrC

Built on the OvrC platform, Parasol offers powerful remote tools and device‑level insight to resolve issues faster and reduce truck rolls.

Talent is Our Lifeblood

Many Parasol agents come from the field, bringing networking, control‑system, and low‑voltage expertise paired with strong interpersonal skills.

Purpose-Built Support for Integrators

Product and System Support for:

Built for Integrators by those who understand their world, Parasol delivers a true pure‑play support experience. Our goal is simple: resolve end‑user issues fast and make Integrators’ jobs easier. All Parasol Agents are full‑time, U.S.‑based experts with deep technical backgrounds.

 

How does this solution work?

To effectively sell an ADI Global Protection Plan to your customers, we recommend including it as a standard item with the sale of any residential or commercial display. Include the plan in your bid as an optional add-on for your customers to either accept or decline. Here are some of the key benefits to highlight:

Partner

Parasol partners with custom install integrators

Leverage

Integrators leverage Parasol to power support offering

Monitor

Parasol proactively monitors systems and end-users engage Parasol with technical issues

Peace of Mind

Parasol unlocks time, peace of mind, and RMR for integrators

Parasol Is Brand-Agnostic and Supports a Broad Range of Devices & Systems

*Supported devices and systems may vary.

Shop by Service

Request the support you need today

AllCall

AllCall routes your primary service phone line to Parasol so every inbound call is answered live, 24/7/365. It ensures no call is missed while giving your team immediate relief from after‑hours and overflow support.

Essential

Essential provides 24/7/365 reactive remote support via text, email, and chat for your subscribed customers. It delivers fast issue resolution and peace of mind without adding phone call volume to your business.

Enhanced

Enhanced includes everything in Essential, plus proactive monitoring and 24/7 phone support. Designed for a higher‑touch service experience, it helps prevent issues before they’re noticed and resolves problems faster when they arise.