With brand‑agnostic coverage, Parasol stands as your clients’ first layer of protection. Built on OvrC, our support platform delivers reliable oversight and lasting peace of mind.
Become a DealerParasol managed support is designed to elevate the end-user experience, generate RMR, and help you get your life back.
Rest easy. We’re always awake.
Built on the OvrC platform, Parasol offers powerful remote tools and device‑level insight to resolve issues faster and reduce truck rolls.
Many Parasol agents come from the field, bringing networking, control‑system, and low‑voltage expertise paired with strong interpersonal skills.
Built for Integrators by those who understand their world, Parasol delivers a true pure‑play support experience. Our goal is simple: resolve end‑user issues fast and make Integrators’ jobs easier. All Parasol Agents are full‑time, U.S.‑based experts with deep technical backgrounds.
To effectively sell an ADI Global Protection Plan to your customers, we recommend including it as a standard item with the sale of any residential or commercial display. Include the plan in your bid as an optional add-on for your customers to either accept or decline. Here are some of the key benefits to highlight:
Parasol partners with custom install integrators
Integrators leverage Parasol to power support offering
Parasol proactively monitors systems and end-users engage Parasol with technical issues
Parasol unlocks time, peace of mind, and RMR for integrators
*Supported devices and systems may vary.
Request the support you need today
AllCall routes your primary service phone line to Parasol so every inbound call is answered live, 24/7/365. It ensures no call is missed while giving your team immediate relief from after‑hours and overflow support.
Essential provides 24/7/365 reactive remote support via text, email, and chat for your subscribed customers. It delivers fast issue resolution and peace of mind without adding phone call volume to your business.
Enhanced includes everything in Essential, plus proactive monitoring and 24/7 phone support. Designed for a higher‑touch service experience, it helps prevent issues before they’re noticed and resolves problems faster when they arise.